Thankfully, many of our clients come to us through personal recommendation, but even so we urge our clients to be cautious, vigilant, and to do their checks on us.  Most of all, if you have any doubts, please talk to us, we're happy to answer your questions.  You may find the following useful for checking us out.

1) We are a registered company in the United States, you can check our company registration here

a) We will send you our certificate of good standing upon request

2) You can view our membership of the IPATA here

3) You can view our membership of the Animal Transport Association here, search for "Pet Relocation International LLC"

4) We are licensed by the United States Department of Agriculture's Animal and Plant Health Inspection Service.  You can find us in their database here, licence number 83-H-0001, reference row #11537

5) You can view our Facebook page here, and our Instagram page here.

6) You can view Elaine's profile here, and LinkedIn profile here

7) You can call and talk to Elaine on our landline number +1 (720) 213 4848 or via WhatsApp here

a) We will only contact you from our landline telephone number or our WhatsApp account

b) We never make unsolicited calls to potential clients

c) We will only email you from info@petrelocationinternational.com or info@pri.com

d) You will not be contacted by any of our service partner companies (e.g. customs agents, pet handlers etc.) unless by prior arrangement and with your permission.

8) To offer our clients consumer protection against fraud, we accept all major credit cards at an additional charge of 3% (the processing fee charged by our service provider).

With more than 20 years of experience as a corporate travel agent before becoming a pet relocator we know the airline industry inside out, we are travel experts, not just pet relocation experts.  This allows us to consider options and find solutions that others may not.

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We have a global network and global reach, and we can provide a point to point relocation service almost anywhere in the world.  Perhaps the thing that distinguishes us most is that we are with you every step of your journey, we are personally on-hand 24/7. 

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We are experienced expats and international travellers and we know first hand what it's like to relocate with family and pets, and live in foreign lands.  We often check in with our clients long after their move, following their progress and providing informal advice and support if needed.

Relocating pets internationally can involve several stages, and may involve multiple third parties.  Your arrival country can often require more coordination, and involve more agents and service providers e.g. customs brokers, handlers, movers etc. than the departure country.  We coordinate and manage every element of the equation from point to point, anywhere in the world.  We have a global network, and global reach.  Not all pet relocation companies are cut from the same cloth, international travel is global not local.

Yes, we are members of IPATA.  For confirmation of our membership please contact IPATA directly.

We are also member of the Animal Transport Association (ATA), and ATA is a member of IPATA.  The Animal Transport Association was established in 1976 and is senior to IPATA.  ATA is affiliated with The International Air Cargo Association (TIACA the The World Organisation for Animal Health (WOAH) and the International Air Transport Association (IATA)

This depends upon the type of animal, the breed, size and nature of your pet, and where you are travelling from and travelling to.  At the simpler end of the spectrum preparing the best travel plan, booking the travel arrangements for you and your pet, liaising with the airline, and checking documentation may be all that is required.  For more complex jobs, we may need to apply for permits; liaise with government authorities; prepare documentation; liaise with airline cargo teams; arrange custom clearance; and organize transportation, handling and accommodation. For some airlines (particularly when moving pets as cargo), and for some destinations (such as Australia), using a professional pet relocator may be strongly advised or a requisite.  

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As we have emerged from the Covid pandemic, air travel has been extremely challenging, with record numbers of cancellations and delays.  Restrictions and regulations change weekly and relying upon a pet relocation company can significantly reduce the uncertainty and anxiety of your relocation, allowing our clients to focus their time and energy on their own relocation plans.

Do your due diligence.  Does their website look professional?  Have they been verified by a trusted third party? Do they have a good reputation? Can you see verified reviews? Have they given you a free, no obligation, consultation? Are they licensed?  Are they certified by IATA - Live Animal Regulations? Are they a registered business?  

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And most importantly - talk to your potential pet relocator before making any decision.  We invest a lot of time up front, free and without obligation, getting to know our clients and making sure they understand the process and feel confident and comfortable entrusting their relocation to us.

We do work with other reloctors, customers brokers and agents to manage the different aspects of international import and export, particularly when a pet is travelling as cargo.  Local contacts and service providers are a critical part of our global network, and help facilitate the safe transport of your pet.  PRI coordinates and manages all aspects of the relocation and our clients have full transparency of all costs.

We often see quotes from other companies that don't include all relocation costs.  Not all relocation companies are able, or willing, to offer all aspects of the relocation (e.g. customs brokerage and local transport).  PRI provide a complete relocation service, and include every cost element in our finalized quote.

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Also, check that it is a like for like comparison.  For example, we always quote with fully flexible flight tickets (unless otherwise instructed), whereas others might quote non-flexible non refundable tickets.

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We urge clients to be wary of low service fees.  No relocation company can provide a reliable and trustworthy relocation service for $100. A low service fee is a red flag for hidden charges and add-on costs!