Terms & Conditions for Pet Relocation Services

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Pet Relocation International LLC (PRI)

Last updated: 20 January 2026

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These Terms & Conditions (“Terms”) govern all services provided by Pet Relocation International LLC (“PRI,” “we,” “us,” or “our”). By accepting a quotation, making payment, or instructing PRI to proceed, the client (“Client,” “you,” or “your”) agrees to be bound by these Terms.

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1. Scope of Services

PRI provides pet relocation coordination, advisory, and logistical arrangement services only. PRI does not itself operate airlines, transport vehicles, veterinary clinics, kennels, or government authorities.

All services are provided pursuant to a written quotation (“Client Quote”) issued by PRI. These Terms form an integral part of every Client Quote and are incorporated by reference.

 

2. Agency Relationship

PRI acts solely as an agent for the Client in arranging services provided by third parties, including but not limited to airlines, freight handlers, veterinarians, kennels, customs brokers, and governmental authorities.

PRI does not assume responsibility for acts, omissions, delays, defaults, or decisions of third parties, even where PRI assisted with selection, coordination, or communication.

 

3. Quotations and Pricing

All quotations are estimates based on information available at the time of issue.

Prices are subject to change due to, without limitation:

• Airline tariffs, fuel surcharges, or security fees

• Changes in routing, embargoes, or carrier availability

• Variations in animal size, weight, or crate dimensions

• Governmental requirements, inspections, or quarantine measures

Unless expressly stated otherwise in writing, all quoted prices exclude veterinary fees, vaccinations, travel crates, customs duties, taxes, inspections, quarantine fees, postage, courier charges, and other governmental or third-party costs.

 

4. Orders, Acceptance, and Commencement of Services

An order is deemed placed when the Client:

• Signs and returns a Client Quote; or

• Confirms acceptance in writing; or

• Makes any payment to PRI; or

• Instructs PRI to proceed with services.

Services are deemed to commence upon the earliest of: Client instruction to proceed, acceptance of a quotation, or receipt of any payment.

The Client is responsible for providing complete, accurate, and timely information and documentation.

 

5. Documentation and Regulatory Compliance

PRI shall use reasonable skill and care to advise the Client on applicable import, export, airline, and animal health requirements based on the information provided by the Client and the regulations in force at the relevant time.
 

The Client is responsible for ensuring compliance with all such requirements, including vaccinations, microchipping, treatments, testing, and the timely completion and accuracy of all documentation.
 

The Client must follow PRI’s guidance, provide complete and accurate information, and ensure that all required steps are carried out within the applicable timeframes. PRI does not assume responsibility for the completion, accuracy, or timing of such requirements unless expressly agreed in writing.
 

While PRI may assist with the coordination of permits, health certificates, and regulatory documentation, PRI cannot guarantee the issuance, timing, or acceptance of any permit, certificate, clearance, or approval, and shall not be liable for delays, refusals, quarantines, additional costs, or outcomes resulting from regulatory decisions, changes in law, or the Client’s failure to follow guidance or provide accurate information.

 

6. Payments and Fees

Full payment is required prior to pet departure unless otherwise agreed in writing.

PRI may require deposits at any time. Outstanding balances accrue interest daily at 0.06273% until paid in full.

Payments may be made by bank transfer or credit card. Credit card payments are subject to a 3% processing surcharge.

PRI may apply any payment received toward any outstanding Client balance and is not required to provide third-party invoices.

 

7. Cancellations, Refunds, and Non-Refundability

In the event of cancellation by the Client, PRI service fees are payable on a pro-rata basis, and all third-party costs already incurred remain fully payable.

The Client acknowledges that many services involve professional time, expertise, and third-party reservations that cannot be reversed. Accordingly, fees paid to PRI are non-refundable once services have commenced or third-party costs have been incurred, except where liability cannot be excluded by law.

 

8. Transport Risks and Client Acknowledgment

The Client acknowledges that animal transport involves inherent risks, including stress, illness, injury, delay, or death, which may occur despite proper planning, care, and compliance with applicable regulations.

The Client accepts these inherent risks and acknowledges that PRI does not guarantee outcomes. To the fullest extent permitted by law, the Client agrees to indemnify and hold PRI harmless from any claims, losses, damages, costs, or expenses arising from or related to such inherent risks, except where liability cannot be excluded by law, including proven gross negligence.

 

9. Insurance

PRI does not guarantee the health or wellbeing of pets during transportation by third parties, including airlines, and does not provide comprehensive insurance; insurance coverage, if desired, may be obtained by the client, and PRI can assist with referrals to independent insurers.

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10. Delivery and Completion

Delivery is deemed complete when:

• All payments are made in full,

• Required documentation is submitted, and

• The pet is released to the Client or the Client’s designated agent.

PRI is not responsible for post-delivery care or outcomes.

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11. Limitation of Liability

To the fullest extent permitted by law:

• PRI shall not be liable for loss, death, illness, injury, delay, misrouting, documentation errors, or consequential or indirect damages.

• If PRI is found liable notwithstanding these Terms, such liability shall be strictly limited to the amount of fees paid directly to PRI for the specific services giving rise to the claim.

 

12. Waiver and Indemnity

Except where liability cannot be excluded by law, including proven gross negligence, the Client waives all claims against PRI arising from the inherent risks of pet transportation and from services performed in accordance with these Terms.

The Client agrees to indemnify and hold PRI harmless from all claims, losses, penalties, fines, costs, and expenses arising from:

• The pet’s relocation;

• Inaccurate, incomplete, or late information supplied by the Client;

• Regulatory actions or third-party conduct.

 

13. Force Majeure

PRI shall not be liable for any delay, failure, or additional costs arising from events beyond its reasonable control, including but not limited to airline disruptions or cancellations, flight embargoes, weather conditions, natural disasters, labor disputes, acts of government or regulatory authorities, including enforcement actions or changes in the interpretation, application, or enforcement of regulations, public health restrictions, pandemics, quarantine measures, or failures or delays of third-party service providers.
 

Where such events occur, PRI shall be entitled to a reasonable extension of time to perform its services and to recover any additional costs reasonably incurred as a result.

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14. International Clients and Consumer Rights

Nothing in these Terms is intended to exclude or limit mandatory consumer protections that cannot be waived under applicable local law.

For Clients residing outside the United States, these Terms shall be interpreted to comply with mandatory statutory protections without invalidating the remaining provisions.

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15. Governing Law and Jurisdiction

This agreement shall be governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles.

To the extent permitted by law, the parties agree to exclusive jurisdiction in the courts of that state.

 

16. Priority of Documents and Entire Agreement

These Terms, together with the Client Quote, constitute the entire agreement between the parties.

In the event of any inconsistency, the Full Terms & Conditions published on PRI’s website shall prevail over summaries, quotations, or invoices, except where expressly stated otherwise.

No amendment or waiver is valid unless made in writing and signed by PRI.

 

17. Contact

Pet Relocation International LLC
info@petrelocationinternational.com